TCT Technical Training

   Technology
For more than 20 years, TCT provided advanced technical training to some of the world's leading companies, as well as progressive small and medium-sized companies. TCT provided e-learning courses to over 500 companies globally. The TCT WebCampus portal offered an extensive library of online courses covering all aspects of LAN, WAN, and telecommunications. TCT courses prepared users for IT certification exams such as the Cisco CCNA and Microsoft MCSE certification. Successful launch for new sales window.

Successful launch for new sales window.

Challenge

Responsible for project management and lead instructional design of the Microsoft Windows NT 4.x Planning and Implementation e-learning course (over eight hours of content, simulations, and exercises). Led five instructional designers in course design in Fremont, California. Assured that production of the learning course at the brand-new facility in Calcutta, India met design documents and quality standards. Brought the product to market under tight deadlines to meet the optimum sales window.

Solution

Two primary strategies were utilized to meet the challenge. The first was to practice explicit and regular communication. This communication took the forms of detailed design documents, design standards, production standards, project plans, regular meetings, and several key face-to-face interactions. The second strategy was to implement a reward system tying an individual contributor's reward to the success of the team as a whole.

Result

The course was launched successfully on schedule and in time to realize the maximum sales window. New processes were defined during the course of the project to allow for the reduction in overall project development cycles. The entire design and production teams received the maximum project bonus.